PRIVACY POLICY

1. Who We Are

The Magnatech Group Ltd ("Magnatech", "we", "us" or "our") is registered in England and Wales under company number 08762659. Our registered office is 28 Arcadia Avenue, London N3 2FG, United Kingdom. For personal information collected through this website, Magnatech is generally the data controller.

Contact us about privacy at info@magnatechsystems.com. This notice describes how we handle personal information when you use our website, enquire about our commercial and industrial fuel-efficiency products, request a site survey or quotation, subscribe to updates, or communicate with us as a customer, supplier, distributor or prospective partner.

2. Personal information we collect

We may collect your name, job title, organisation, business address, country, email address, telephone number, preferred contact method and the contents of your messages.

For technical enquiries, site surveys and quotations, we may also collect building or site details, industry sector, fuel type, number of boilers or burners, pipe or line size, equipment ratings, estimated fuel expenditure and other information you choose to provide.

For distributor and commercial relationships, we may collect business contact details, correspondence, proposals, contract records and relevant transaction information. If you subscribe to our newsletter, we collect the contact details you submit and your subscription preferences.

When you use the website, technical information such as IP address, device and browser characteristics, website usage and cookie preferences may be collected through server logs and permitted cookies or similar technologies. Please do not submit sensitive personal information unless specifically requested and necessary.

3. How and why we use information

We use personal information to respond to enquiries and requests for information; assess technical requirements; prepare quotations and arrange surveys; communicate about products, projects, orders and support; manage distributor, supplier and business relationships; administer newsletter subscriptions and permitted marketing; operate, secure and improve our website; prevent misuse; and comply with legal and regulatory obligations.

We do not use personal information for unrelated purposes without an appropriate legal basis and, where required, further notice.

4. Our lawful bases

Depending on the activity, our lawful basis under UK GDPR may be: (a) legitimate interests, for handling business enquiries, managing business relationships, maintaining website security and improving our services, balanced against your rights; (b) steps requested before entering into a contract or performance of a contract, where the contract is with you as an individual; (c) legal obligation, for statutory recordkeeping and compliance; or (d) consent, where required for optional cookies and certain electronic marketing.

Where we contact a representative of a company, the lawful basis is often legitimate interests rather than contractual necessity, because the contract may be with the company rather than that individual. You can object to processing based on legitimate interests in applicable circumstances. You may withdraw consent at any time without affecting earlier lawful processing.

5. International distributors and representatives

Magnatech operates through authorised distributors, representatives and business partners in different countries. When you enquire about our products or services, we may pass relevant contact details, country, organisation, enquiry details and technical requirements to the distributor or representative responsible for your region, so that they can respond, advise, arrange a site survey, provide a quotation or assist with supply and installation.

We share only information reasonably necessary for the relevant purpose. Depending on their role and the arrangements in place, recipients may act as independent controllers or processors. An independent distributor may provide its own privacy notice explaining its subsequent use of your information.

Where sharing involves a restricted transfer of personal information outside the UK, we will use a valid transfer mechanism where required, such as applicable UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, or another permitted mechanism, together with any required assessment and safeguards.

6. Other recipients

We may disclose relevant information to providers supporting website hosting, IT, email delivery, customer relationship management, analytics, professional advice, technical services and business administration; and to installers or other service partners involved in your enquiry or project. We may also disclose information where required by law or in connection with legal claims or a lawful corporate transaction.

Service providers acting as processors are required to process information under appropriate instructions and safeguards. We do not sell personal information.

7. Marketing communications

If you request our newsletter or other updates, we may send communications in accordance with applicable electronic marketing rules, including the Privacy and Electronic Communications Regulations (PECR). The rules differ for individual subscribers and corporate subscribers. Where consent is required, we will obtain it; where a lawful exception applies, we will provide an appropriate opportunity to opt out.

You may unsubscribe using the link in marketing emails, where provided, or contact info@magnatechsystems.com. We will retain the minimum information needed to respect an opt-out request.

8. Cookies and similar technologies

Our website may use strictly necessary technologies to provide essential functionality and protect the site. Optional analytics, advertising or other non-essential cookies and similar technologies will be used only where a valid legal basis and any required consent are in place.

Where consent is required, you should be able to reject non-essential cookies as easily as accepting them and change your choice later. Further information about the specific technologies, providers, purposes and durations should be provided in the website cookie notice or settings interface. Browser settings may also permit you to manage cookies.

9. International transfers by service providers

Some service providers may process personal information outside the United Kingdom. Where a transfer is restricted under UK data protection law, we will use an applicable adequacy decision or another valid safeguard or exception, as appropriate. You may contact us for further information about relevant safeguards.

10. How long we keep information

We keep personal information only for as long as necessary for the purposes for which it was collected, including reasonable follow-up, ongoing business relationships, contractual requirements, disputes and applicable legal obligations.

Retention depends on the record: routine unsuccessful enquiries may be kept for a shorter period than active projects, customer and distributor correspondence, contract records or statutory accounting documents. Newsletter details are retained while you remain subscribed, with limited suppression information retained where needed to honour an opt-out. Technical and cookie-related retention depends on the relevant system and settings. We periodically review and securely delete or anonymise information no longer required.

11. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration or disclosure. Access is limited according to business need. No internet transmission or storage system is completely secure.

12. Your data protection rights

Subject to applicable conditions and exemptions, you may request access to your personal information, correction of inaccurate information, erasure, restriction of processing, portability of certain information, and objection to certain processing, including direct marketing. You may withdraw consent where processing relies on consent.

To exercise a right, contact info@magnatechsystems.com. We may need to verify your identity and will respond within the period required by applicable law, generally one month, subject to permitted extensions. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/

13. Third-party websites

Our website may link to websites operated by distributors or other third parties. Their privacy practices are governed by their own notices, and we encourage you to review them.

14. Children

Our commercial and industrial website is not intended for children, and we do not knowingly seek personal information from children.

15. Changes to this notice

We may update this notice to reflect changes in our practices or legal requirements. The latest version will be published on this website with an updated date.

16. Contact

The Magnatech Group Ltd, 28 Arcadia Avenue, London N3 2FG, United Kingdom. Email: info@magnatechsystems.com.

Last updated: 16 October 2026

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